Reference

How 98 erek Protects Your Account and Payouts

Our Terms & Conditions spell out how your account works, how deposits and withdrawals move through DANA, OVO, GoPay and QRIS, and what happens if a dispute arises.

Account SecurityWithdrawal VerificationDispute ResolutionPayment Flow

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What You Agree to When You Open an Account

98 erek Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register with 98 erek, you accept our terms governing account creation, deposits, withdrawals, game play and behaviour. Your account is for your personal use only; you may not share login credentials, use bots or claim multiple accounts. Deposits via DANA, OVO, GoPay and QRIS

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are final once processed. Withdrawals require account verification and may take 24 to 48 hours depending on your chosen payment method. We reserve the right to suspend accounts that breach these rules, including those showing signs of fraud or excessive chargeback activity. Access and eligibility depend
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on local law. Our support team at [email protected] handles disputes within 14 days of your complaint. You retain the right to request account closure at any time through your settings or by contacting support.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP NOW

Contact 98 erek for Terms or Account Questions

Our support team understands the Terms & Conditions inside out and can answer questions about your account rights, deposit holds, withdrawal verification and policy changes.

Email Support Send account or policy questions to [email protected]. We respond within 6 business hours. Include your account number and a clear description of your question.

In-App Ticket Log into your 98 erek account, open Settings, then tap Support. Create a new ticket and track replies in real time. Timestamps help us prioritise older cases.

Business Hours Monday–Friday, 09:00–18:00 Indonesia time. Weekend inquiries queue for Monday response. Urgent account locks are treated as priority.

DATA AND SECURITY

How 98 erek Keeps Your Account and Data Safe

Your account details, payment history and session data are encrypted end-to-end. We store transaction records for seven years to comply with audit and dispute requirements.

Encryption Standard

All account data and payment details use 256-bit SSL encryption. Login credentials are never stored in plaintext. Session tokens expire after 30 minutes of inactivity.

Two-Factor Authentication

Enable SMS verification in Settings > Security to add a second layer. You'll receive a code on your registered phone when logging in from a new device.

Withdrawal Verification

Requests over Rp 5,000,000 require photo ID and a bank statement dated within 30 days. This step prevents fraud and money-laundering; typical approval is 24–48 hours.

Data Retention

Transaction records, game logs and account history are kept for seven years. After account closure, personally identifiable data is anonymised within 90 days unless law requires retention.

Cookie Policy

Functional cookies track your login and lobby preferences; analytical cookies help us spot outages. Disable them in your browser settings; you'll be asked to re-authenticate more often.

Data Subject Rights

Request a data export, correction or deletion by emailing [email protected]. Include your account ID and photo ID. We respond within 30 days and confirm completion via email.

Frequently Asked Questions About Our Terms

Players often ask about account ownership, what happens if they forget a password, how deposits lock into their balance, and what they can do if a payout is delayed. Below are answers to the most common policy questions we receive.

Yes. Closing your account suspends it for 30 days; during that window, you can contact support to reverse the request. After 30 days, your account becomes permanently closed and a new account is required. Any remaining balance is forfeited unless you request withdrawal before closure.

Tap 'Forgot Password' on the login screen. We'll send a reset link to your registered email within 2 minutes. Click the link, set a new password and log in. If you don't receive the email, check your spam folder or contact support at [email protected].

Yes. Deposits usually clear in under one minute and appear in your lobby balance immediately. If a deposit doesn't show after 5 minutes, check your payment provider's app to confirm the debit, then contact support with the transaction reference number.

Withdrawals over Rp 5,000,000 are held pending verification. We may ask for a photo ID and a recent bank statement to confirm your identity and prevent fraud. Submit these documents via your support ticket; most verifications complete within 24 hours.

Yes. Go to Settings > Account Details and update your email. Changing your phone number requires SMS verification to your current number first, then confirmation to your new number. Support can assist if you no longer have access to your old phone.

If you believe a payout is incorrect or a game result is wrong, email [email protected] within 14 days with your account number, game session ID and details. Our team reviews your account logs and game history, then responds within 14 days with a resolution or explanation.

Transaction records and account history are retained for seven years to meet audit and legal requirements. Your personal details (name, email, phone) are anonymised within 90 days after account closure unless law requires longer storage.

How 98 erek Protects Your Account and Payouts

Contact 98 erek for Terms or Account Questions

How 98 erek Keeps Your Account and Data Safe

Encryption Standard

Two-Factor Authentication

Withdrawal Verification

Data Retention

Cookie Policy

Data Subject Rights

Frequently Asked Questions About Our Terms

01 If I close my account, can I reopen it later?

02 What happens if I forget my password?

03 Are deposits via DANA, OVO, GoPay and QRIS really instant?

04 Why was my withdrawal put on hold?

05 Can I change my registered email or phone number?

06 What is your dispute resolution process?

07 How long does 98 erek keep my account data after I close it?

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